An update is coming soon that will let the gamers to get their money back within 14 days and two hours of playtime if they don’t like the game. This update will be for digital Xbox One and windows games only, as said by Microsoft. Let’s check out more about this upcoming update.
Have you ever bought any Xbox game that beheld interesting but turned out not be for you? If so, then now you will not have to worry about eating the money again as Microsoft is preparing to offer self-service refunds for apps and games that have bought digitally on Xbox One and Windows 10 PCs. The feature started coming out to Xbox insiders in the Alpha ring this week, but it should be available for everyone in the near future.
The new update means that people can buy an expensive game such as Forza Horizon 3 or Gears of War 4 knowing that they will get their money back if they would be any issue. Some gamers can have technical issues at the time of launch, for example, or failure in working on some systems even if that PC meets all the technical requirements of the game. The representatives of Microsoft stressed to Venture Beat that this program is just at testing stage at this time, however, being available to selected Windows and Xbox Insiders.
The gamers will need to do a request for the refund once the feature goes live, to head to account.microsft.com, sign in, navigate to the option of Payment and Billing > Order History from the menu bar which is at the top, find the game or app that you want to return and then click on the option of Request a refund. There are some rules of course, that you must know.
- All the games and apps will be eligible for self-service refunds within the time of 14 days of purchase along with the less than 2 hours of playtime across all accounts.
- DLC season passes and add-ons are not eligible for self-service refunds.
- The game or app must be downloaded and launched before you request for its refund.
- You need to wait for at least after buying the game or app before you request a self-service refund.
- Certain apps of Windows 10 may not be eligible for this self-service refund.
- Microsoft reserves all the rights to block the access for users who will abuse this self-service refund policy.
It is a policy that is on par with similar programs offered by storefronts like Apple’s App Store and Steam, but it is good to see Microsoft offering the option. While the tech giant hasn’t revealed the date and time on whish this feature will be available to other users as well. Microsoft said that the company is always looking for the new ways for improving the customer experience and regularly release new features into the insiders Program for encouraging and fostering fam feedback, which will help the company in testing and refining the features before they are generally available.